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IT Systems Engineer
Overview
We are seeking an experienced IT Systems Engineer to support and maintain a modern hybrid IT environment. This is a hands-on role focused on identity and access management, endpoint administration, SaaS application support, and day-to-day IT operations.
The successful candidate will work closely with internal teams to ensure systems remain secure, reliable, and efficient while supporting users across a growing organisation.
Key Responsibilities
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Manage user accounts, permissions, and access across Microsoft 365, Entra ID, Google Workspace, and business applications.
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Administer endpoint management platforms, including device enrolment, software deployment, and security policies.
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Support Single Sign-On (SSO), identity federation, and authentication services across SaaS applications.
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Manage user onboarding and offboarding processes.
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Provide 1st and 2nd line IT support for hardware, software, access, and security-related issues.
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Support VPN, password management, and remote access solutions.
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Maintain and improve automation, workflows, and integrations across cloud platforms.
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Monitor and respond to security alerts, phishing incidents, and access-related issues.
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Create and maintain technical documentation, procedures, and user guides.
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Identify opportunities to improve processes, reduce manual effort, and enhance the user experience.
Required Experience
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Strong Microsoft 365 and Entra ID (Azure AD) administration experience.
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Experience administering Google Workspace in a hybrid environment.
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Knowledge of SSO technologies and identity federation (SAML, OIDC).
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Experience with endpoint management solutions such as Microsoft Intune and other MDM platforms.
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Experience supporting Windows and Mac devices.
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Strong troubleshooting skills across infrastructure, applications, networking, and authentication.
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Experience supporting users in a fast-paced business environment.
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Scripting and automation experience using PowerShell, Python, or similar tools.
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Excellent communication and stakeholder management skills.
Desirable Experience
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Experience supporting cloud-first environments.
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Knowledge of compliance and security frameworks.
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Experience supporting organisations through IT migrations or transformation projects.
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Familiarity with API integrations and automation tools.
Ideal Candidate
This role would suit a Systems Engineer, Infrastructure Engineer, Modern Workplace Engineer, IT Operations Engineer, or Senior IT Support Engineer who enjoys a mix of hands-on support, cloud administration, identity management, and process improvement.